Our Services
Exceptional Service is a Promise We Deliver On
At Weir’s, we offer professional delivery services throughout the Dallas/Fort Worth metroplex. Our delivery service is company owned, not outsourced, so every delivery person is a Weir’s employee. Why is this important? It means that we have a vested interest in making absolutely certain your new purchase arrives in excellent condition.
Our Delivery Process
Prior to delivery, we remove each item from its factory packaging for inspection and assembly. Once ready, your purchase is carefully padded, loaded into our delivery truck and properly secured to minimize the risk of any damage.
Mattress Deliveries
Customers who purchase a mattress or mattress and box spring set for $999 or more before taxes, enjoy COMPLIMENTARY delivery within our standard delivery areas and REDUCED delivery to select areas outside of our standard delivery areas. Excludes as-is, sanitized, discontinued and outlet bedding.
If delivery is attempted, but cannot be completed, a delivery fee will apply.
Days & Times
- We offer standard delivery service throughout the Dallas/Fort Worth area. Standard deliveries are made Tuesday through Saturday.
- Deliveries to select areas outside of our standard delivery areas are made only on select days for an additional charge, depending upon the distance from the Weir’s store or distribution center.
- All items that have been marked down must be picked up or delivered with 10 days of purchase.
- Cancelled or rescheduled deliveries communicated after 12 noon the day before scheduled delivery will be subject to a fee equal to the standard delivery charge for your location (minimum $149).
Premium Furniture Delivery
We are committed to providing excellent service to all our customers. Our Premium Furniture Delivery provides the services below within our standard delivery areas.
- Pre-inspection and delivery by Weir’s employees (mattresses not included).
- Like item and like size, item-for-item set-up (we will move a comparable sized item to/from the same location); except rugs and hanging items.
- Removal of old mattress with delivery of new mattress (PM deliveries only) if requested.
- 1 year product warranty.
- In-home service for 1 year.
- Up to 3rd floor stair delivery.
- Deliveries above the 3rd floor will only be made via an elevator.
- Complimentary rotation of all mattresses at time of delivery.
Scheduled Deliveries Made Easy
At Weir's, we make sure your furniture delivery is a smooth process.
- Scheduled 2 days in advance with 2-hour delivery time frame.
- Delivery day call ahead if asked (example: 45 minutes prior).
Preparing for Delivery
Please help us ensure a smooth delivery by doing the following:
- At the time of purchase, please confirm that we have the correct delivery address, phone numbers and any special instructions. We will attempt to contact you two days prior to our selected delivery date. Our delivery teams are not equipped to process credit cards, so please clear any unpaid balances with your sales associate prior to your delivery day.
- On the delivery date, clear a path by removing any small items that may obstruct the carriage of your new purchase. Our delivery team will gladly move item-for-item pieces. For example, if we deliver a new mattress set, we will move the old set to your garage or another room. Please remove all linens from your old set and prepare the area.
- We will make our best effort to deliver your new furniture but cannot ensure that the furniture will fit inside doorways, hallways, elevators, etc., so please measure any obstacles in advance and let your salesperson know of any concerns.
- If delivery is attempted, but cannot be completed, a delivery fee will apply.
- If the delivery involves electronic or audio equipment, our team can place unplugged electronics or home theater equipment into a new cabinet, but we will not attempt to rewire your electronics. Our delivery team will ask you to sign a waiver/release form prior to handling your electronics.
- Note that if the delivery team is concerned about moving fragile, antique, or heavy items, the moving of these items may be declined. If the delivery team feels they can move these types of items, a waiver of liability will be required.
- We have a 2-person delivery team, so a maximum weight of 200 pounds is allowed.
- Our delivery team will do stair delivery for a maximum of 3 floors.
Returning Delivered Items
SEE OUR RETURN POLICY FOR ADDITIONAL DETAILSMerchandise Pick Up
To ensure a safe and timely process of picking up your new furniture, we ask that you to please use the following steps:
- When your purchase is made, let your salesperson know you wish to pick up your furniture at our DFW warehouse location.
Pick up hours are 10:00 AM to 5:00 PM Monday through Saturday.
Our DFW warehouse is located at:
4800 Spring Valley Road
Farmers Branch, TX 75244
Upon arrival, please park in the parking lot and enter through the retail doors under the large “Welcome” sign.
Check in at the information desk, which is located through the doors and to the left.
You will be asked to show an ID.
The check in process notifies the warehouse that you have arrived. A representative will pull your furniture and prepare it for your inspection. This process will take at least 30 minutes.
A notification over the intercom system will alert you that your new furniture is ready for inspection.
You will be escorted to the dock and assisted in inspecting your new furniture.
You will now be assigned a dock door to back up to for loading your new furniture.
Custom Orders
Design Your Perfect Piece
At Weir's, we have select pieces that you can customize. There are hundreds of fabrics and leathers to choose from. Whether you seek to make statements with the bold contemporary pieces, are interested in a more traditional look – or even your style falls in the middle with a transitional feel that can go both ways — we offer the fabrics that define you.
Come on in and customize! The possibilities are endless!
Look for this Custom Order Tag Throughout Our Stores
