Weir’s Furniture Return Policies
Return Policy
At Weir’s, we want you to be happy with everything you buy from us. If you are not completely satisfied with your purchase, please return it in its original condition for a prompt exchange, refund, or in-store credit.
- Regular priced items in new condition may be returned or exchanged within 30 days after delivery or pickup.
- Outlet furniture (except for outlet mattress and/or box springs), factory closeouts, or one-time purchases in new condition may be returned or exchanged within 10 days of delivery or pickup.
- Clearance, as-is, and all merchandise that has been marked down is non-returnable. See mattress return policy below.
- Sanitized mattresses and/or box springs, outlet mattresses and/or box springs, mattress protectors, pillows or adjustable bases are final sale and are non-returnable.
- A 50% fee will be assessed for custom ordered merchandise.
- If delivery is attempted, but cannot be completed, a delivery fee will apply.
- If you need our delivery team to pick up items for return, a return pick-up fee of $149 will be applied.
- Refunds will be issued in the same method as original payment, except for check and cash. If the original payment was made with a check or cash, we will mail a check to you. Refund processing time for credit or debit payments is dependent on the credit card company and may take up to 2 weeks.
Mattress 90-day Comfort Guarantee
We are proud to offer a 90-day comfort guarantee for most regular price mattress purchases. Here are the details of the offer:
- A one-time mattress exchange, after a 30-day break-in period, is available if returned within 90 days of delivery/pickup only if the mattress has no rips, stains, tears, or removal of law labels. To ensure the mattress is like new when exchanged, the purchase of a mattress protector is required on the same receipt as the mattress.
- An exchange is available on the following brands: Kluft, Stearns & Foster, Beautyrest, Serta (Camton Dreams and Barbosa Nights models only) and Smart Copper.
- You will receive in-store credit for the amount originally paid on the mattress which can be used toward the purchase of another mattress and fees.
- A pickup fee from $149 up to $169 will be applied based on your delivery zone as well as a $49 sanitization fee.
- If delivery is attempted, but cannot be completed, a delivery fee will apply.
- Box springs are available in 5” low profile and 9” standard. If the wrong size was ordered and delivered, an exchange is available and a pickup fee from $149 up to $169 (based on your delivery zone) will be charged for one twin, full, queen or (2) twin extra-long as well as a $49 sanitization fee on each piece.
- Adjustable bases, bed frames (unless new in the box), mattress protectors and pillows are non-refundable or non-returnable.
For additional questions or more information, please call:
CUSTOMER SERVICE
Monday - Saturday 10:00 AM – 6:00 PM