Labor Day - All Locations Closing at 6pm

Delivery

Exceptional Service is a Promise We Deliver On

Our Delivery Process

Mattress Deliveries

White Glove Basic Delivery

• Pre-inspection and delivery by Weir’s employees (mattresses not included).
• Scheduled 2 days in advance with 2-hour delivery time frame.
• Delivery day call ahead if asked (example: 45 minutes prior).
• Like item and like size, item-for-item set-up (we will move a comparable sized item to/from the same location); except rugs and hanging items. See exceptions in "Preparing for Delivery" section below.
• Removal of old mattress with delivery of new mattress (PM deliveries only) if requested.
• 1 year product warranty.
• In-home service for 60 days.
• 1st & 2nd story stair delivery. For 3rd floor it is premium delivery.
• Deliveries above the 3rd floor will only be made via an elevator.

White Glove Premium Delivery

• Preferred AM/PM delivery time requests in our standard delivery areas.
• Complimentary rotation of all mattresses at time of delivery.
• In-home service for 1 year.
• Includes up to 3rd floor delivery.

Days & Times

• We offer standard delivery service throughout the Dallas/Fort Worth area. Standard deliveries are made Tuesday through Saturday.
• Deliveries to select areas outside of our standard delivery areas are made only on select days for an additional charge, depending upon the distance from the Weir’s store or distribution center.
• All items that have been marked down must be picked up or delivered with 10 days of purchase.
• Request for a specific AM or PM delivery can be accommodated with an upgrade to the White Glove Premium Delivery.
• Cancelled/rescheduled deliveries communicated after 12 noon the day before scheduled delivery will be subject to a fee equal to the standard delivery charge for your location (minimum $99).

Preparing for Delivery

• At the time of purchase, please confirm that we have the correct delivery address, phone numbers and any special instructions. We will attempt to contact you two days prior to our selected delivery date. Our delivery teams are not equipped to process credit cards, so please clear any unpaid balances with your sales associate prior to your delivery day.
• On the delivery date, clear a path by removing any small items that may obstruct the carriage of your new purchase. Our delivery team will gladly move item-for-item pieces. For example, if we deliver a new mattress set, we will move the old set to your garage or another room. Please remove all linens from your old set and prepare the area.
• We will make our best effort to deliver your new furniture but cannot ensure that the furniture will fit inside doorways, hallways, elevators, etc., so please measure any obstacles in advance and let your salesperson know of any concerns.
• If delivery is attempted, but cannot be completed, a delivery fee will apply.
• If the delivery involves electronic or audio equipment, our team can place unplugged electronics or home theater equipment into a new cabinet, but we will not attempt to rewire your electronics. Our delivery team will ask you to sign a waiver/release form prior to handling your electronics.
• Note that if the delivery team is concerned about moving fragile, antique, or heavy items, the moving of these items may be declined. If the delivery team feels they can move these types of items, a waiver of liability will be required.
• We have a 2-person delivery team so a maximum weight of 200 pounds is allowed.
• Our delivery team will do stair delivery for a maximum of 3 floors with premium delivery.

Returning Delivered Items

• If returns of delivered items are needed, a return pick-up fee will be applied.

Pick Up

• When your purchase is made, let your salesperson know you wish to pick up your furniture at our DFW warehouse location.
• Pick up hours are 10 AM to 5 PM Monday through Saturday.
  Our DFW warehouse is located at:
  4800 Spring Valley Road
  Farmers Branch, TX 75244
  
• Upon arrival, please park in the parking lot and enter through the retail doors under the large “Welcome” sign.
• Check in at the information desk, which is located through the doors and to the left.
  • You will be asked to show an ID.
  • The check in process notifies the warehouse that you have arrived. A representative will pull your furniture and prepare it for your inspection. This process will take at least 30 minutes.
• A notification over the intercom system will alert you that your new furniture is ready for inspection.
• You will be escorted to the dock and assisted in inspecting your new furniture.
• You will now be assigned a dock door to back up to for loading your new furniture.