TAKE-WITH PURCHASES:
Small items (lamps, mirrors, accessories, Country Store & Gift Shop merchandise, etc.) are considered “Take-With”, and we ask items be picked up by the customer.

While in the store, your sales associate will direct you to the location where your merchandise is to be picked up…either to the “Take-With” window inside the store or to a store loading dock. Our helpful “Take-With” personnel will assist you by carrying your purchases out and carefully loading them into your vehicle. Please refer to your ticket or contact your sales associate if you are unsure where to pick up your purchases.

DELIVERY INFORMATION:
At Weir’s, we aim to keep merchandise in stock for prompt delivery in the DFW metroplex. Deliveries are made Wednesday through Saturday in Weir’s Delivery Zones 1 & 2 (based on zip codes): Zone 1 deliveries ($59 per stop) and Zone 2 deliveries ($69 per stop). In some areas, deliveries may only be scheduled on certain days – please see a sales associate for details. All zip codes outside of Zones 1 & 2 will be delivered on Tuesdays only; delivery charges will range from $89 per stop to $169 per stop. Your delivery day will be determined at the time of purchase and is generally within three days of purchase depending on delivery area and availability. Our customer service personnel will attempt to contact you by the day before the scheduled delivery day with a two-hour window for delivery. Additionally, Special Delivery Services are available…please see list below for service and fee schedule details. If we have been unable to reach you, please call (214) 522-3780 to receive your two-hour window. Please note: If you live in a gated community or apartment complex, at the time of purchase please provide the complex name and any instructions or codes that may be helpful to our delivery personnel.

Our professional and courteous delivery personnel are specially trained to move furniture safely and carefully. As much as possible, please prepare your home for delivery in order to expedite the service.

DELIVERY POLICY:
“Take-With” items (lamps, mirrors, accessories, artwork, Country Store & Gift Shop merchandise, etc.) must be picked up by the customer. Delivery is not available for these purchases.

For furniture store purchases, all deliveries made within Weir’s Delivery Zone 1 will be subject to a $59 standard delivery fee per stop. All deliveries made within Weir’s Delivery Zone 2 will be subject to a $69 standard delivery fee per stop.

For mattress and box spring purchases of $998 and above (before tax), Weir’s will provide COMPLIMENTARY “standard” delivery within Weir’s Delivery Zone 1. Excludes purchases of “as-is”, sanitized or discontinued sets. As an added bonus, anything else purchased at the same time as a mattress/box spring set over $998 will also be delivered at no extra cost when delivered with the bedding set. Items to be delivered at a future date will be subject to applicable delivery fees.

Out-of-town delivery charges are determined by distance from Weir’s stores and Distribution Center and apply to all deliveries (including bedding) made outside of Weir’s Delivery Zones 1 & 2. Out-of-town delivery charges will range from $89 per stop to $169 per stop. Tuesdays are reserved for all out-of-town deliveries.

For Clearance & More purchases, all deliveries (Metroplex or out-of-town) will be subject to a $10 up-charge per stop in addition to applicable delivery fees based on zip code. All sales are final on Clearance & More purchases.

Each transaction that might require multiple delivery dates to the same address, due to the arrival of Special Orders or Against Orders, will be charged only one delivery fee.

SPECIAL REQUEST FEES:
Expedited Special Delivery $20 up-charge (plus applicable delivery fees)
Requires approval of Delivery Team Management

A.M./P.M. Special Request $25 up-charge (plus applicable delivery fees)
A.M. = before 12 noon; P.M. = after 12 noon

“Item for item” furniture moving service upon delivery - ADVANCE NOTICE required. “Item for item” furniture moving is conditional on the piece being moved being related to the delivery. There will be an additional charge for moving extra items on delivery – Advance notice required.

DELIVERY CANCELLATION & RETURN POLICY:
Delivery cancellation or pick up of returns fee (per stop for Weir’s “daily delivery zone” in the DFW metroplex) will be equivalent to the delivery fee for the delivery zip code.

**Out-of-town delivery charges apply to merchandise pick up and delivery cancellation (reschedule fee). The fee, equivalent to the delivery fee for the delivery zip code, will be assessed after 12 noon the day before delivery, but before merchandise has left Weir’s dock. Once merchandise leaves our dock, the out-of-town delivery charges (see schedule) apply for delivery cancellation (reschedules) or returned merchandise.

To schedule a pick up of an item to be returned, please contact your sales associate. The pick-up appointment will be scheduled according to the regular delivery schedule.

Questions about scheduled deliveries or service appointments may be directed to your sales associate or to our customer service office at (214) 522-3780.

Please note: We will not remove old mattresses and box springs from your premises, so please make other arrangements. If you would like to donate your old bedding, a list of organizations that could use old bedding may be obtained from our delivery department at (214) 522-3780.

DISTRIBUTION CENTER 5199 Pulaski Dallas, TX 75247 214-522-3780